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helpFaster, Easier Tech Support

Faster, Easier Tech Support

One of the most time-consuming and frustrating parts of receiving an providing technical support over the phone is the time spent with the "helpee" describing the problem to the "helper," including what is happening on the screen.

Now, using a screen-sharing program called CrossLoop, the "helper" can actually log-on to the "helpee"s computer to watch what is happening on the screen in realtime! The "helper" can even take over control of the mouse.

Important Note: CrossLoop is a product for Windows.  It does not currently work with Mac or Linux machines.  Sorry.

Why CrossLoop?

There are actually many remote desktop applications available on the market.  However, CrossLoop has three main advantages.

1. It is designed to be as simple as possible.

Installation is quick and automated with only a few clicks of the mouse.  The program does not take up much space on your computer.  Starting a screen-sharing session is as simple as two or three clicks of the mouse.  Less than 60 seconds!  You don't have to change settings on your internet connection, firewall, or anti-virus program.  See more details below.

2. It is designed to be as secure as possible.

In order for a screen-sharing session to happen, both the "helper" and the "helpee" have to be present.  The "helpee" can end the session at any time.  The helper cannot come back later to gain further access without your permission.

3. It is free.

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Video Demonstration

Tom Rolander, CTO of CrossLoop, talks about what CrossLoop is and demonstrates how it works.

You can also refer to the "Getting Started with CrossLoop" page for a quick one minute YouTube view of how you start a CrossLoop session.

Let's Do it!

Chris Paige
Consultant


267-507-5507
efax 206-350-3758
chris@ready-set-go.biz
www.ready-set-go.biz
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Ready Set Go!
Business development and project management solutions
for your small business or non-profit organization